Comments on: Product Fulfillment: Issues and Resolution

By: Michelle MacPhearson

Michelle MacPhearson — Mon, 24 Nov 2008 01:00:59 +0000

@John: Glad your issues w/ the Net Effect were straightened out!

By: John

John — Fri, 21 Nov 2008 09:16:41 +0000

Great post to remind people how important things are for keeping contact with the customer.

Rightly so, you’re hearing a lot more nowadays about building relationships with your customers.

I think it was John Reese who said earlier this year – the days of the anonymous marketer are gone.

I was unfortunately on the wrong end of the fulfilment issue Stompernet had but the way they dealt with it was fantastic.

By: Mitch Giangobbe

Mitch Giangobbe — Thu, 20 Nov 2008 21:20:35 +0000

As much as we all want internet marketing to be an flawless automated process, I think the Stomper experience points out the need to always be prepared for some old fashioned “service after the sale”. A little more about after sale care of the customer might go a long way on the next million dollar napkin blueprint that comes our way.

And Happy Anniversary!

Mitch G